Bespoke By Grace: Personal Service Before You Arrive

International boutique hotels group Grace Hotels has launched Bespoke by Grace, a totally new and original concept that enables guests to customize numerous aspects of their hotel stay before they arrive. Bespoke in-room options span choice of pillows, fragrances and minibar contents, and special experiences such as champagne every evening and use of a mobile phone pre-loaded with useful local numbers.

Customers of the award-winning international group are now able to complete a simple process at any point between booking and arrival to specify their in-room options from drinks and snacks to room fragrances, toiletries and even a choice of seven different pillow types. The service is available in all Grace hotels, including the recently opened Vanderbilt Grace in Rhode Island, and the new Grace Beijing in the heart of the Chinese capital’s buzzing ‘798 Art District’.

Each Grace hotel has a different character, tailored to its surroundings, yet guarantees all visitors the high Grace standards of quality, luxury and comfort. Selecting in-room treats and facilities is the latest innovation, meaning everything from a mobile phone to delicious local food and drink.

Special romantic touches make Bespoke by Grace perfect for couples and honeymooners in particular. Fresh flowers, daily champagne and strawberries, and initial-embroidered bathrobes are all part of the service for those in search of a uniquely tailored getaway. Babies and young children are also catered for with a full range of child-friendly products.

“The art of every great hotel is to know its guests, to understand their needs, then to meet them in a very efficient and personal way,” says Philippe Requin, Grace Hotels Group CEO.

“Grace guests know that we cater for their every need and now the principle extends to a new level with personal touches added even before they arrive.”

Guests will receive an online Bespoke by Grace form by e-mail once they have booked their room. Alternatively they can discuss their requirements by telephone ahead of arrival. 

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